Returns & Refunds

Thank you for shopping at helloshoponline.ae​, If you are not entirely satisfied with your purchase, we’re here to help.

You have ​2 calendar days to return an item from the date you received it. only plants needs to be returned at the time of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.