Dubai, Ajman & Sharjah
Above Dhs.99 order value, delivery is free. If the order value is less than Dhs.99, there will be a delivery fee of Dhs.10.
Abu Dhabi & Al Ain
Above Dhs.199 order value, delivery is free. If the order value is less than Dhs.199, there will be a delivery fee of Dhs.15.
Umm Al Quwain & Ras Al Khaimah
Above Dhs.250 order value, delivery is free. If the order value is less than Dhs.250, there will be a delivery fee of Dhs.20.
Khorfakkan, Hatta, Dibba, Fujairah & Dhaid
Above Dhs.250 order value, delivery is free. If the order value is less than Dhs.250, there will be a delivery fee of Dhs.25.
We do not deliver to following remote areas of UAE.
Note: Third party delivery can be arranged for above mentioned areas. Please call 050 5454 589 to know delivery charges for your Area.
We deliver during:
Saturday to Thursday: 1pm to 8pm
Customers can get in touch with us through the help widget at any time to update their delivery instructions.
Delivering to Commercial Property or Residences of Restricted Parking
If drivers are required to deliver your Plantshop.me order via a loading bay, please respond to the 2 hour ETA notification and we will reply with a driver name and vehicle registration number. It is your responsibility to book our drivers in ahead of time. Failure to do so will result in a missed delivery.
Returns/Refunds & Cancellation Policy
We love plants and we’d love you to love them too. We make every effort to bring you a plant that as closely as possible resembles the plant as it appears on our website in the size you have chosen – as with all living things there is some natural variation we feel is acceptable but have tried to mitigate this by working with the best suppliers we could find.
If you wish to return or reject an order or a particular item in your order, you can return the product with the delivery agent as and when its been delivered. The returned plants/accessories should be in its original packaging and if the plant has been repotted or the original packaging of the accessories is missing, refund wont be possible. The amount of the particular product/order will be refunded to you with in 10 working days. If you happen to change your mind and would like to return the plant with in 24 hours, there will be an additional pickup fee of Dhs.15.
If you happen to accept your order and later wish to change after 24 hours of receiving the order, exchange or return of plants & products, Hello Shop will offer no refund for the same.
For issues beyond our control such as: airborne pests and diseases such as box blight, fungal leaf spot or aphids we cannot accept any responsibility beyond 5 days.